1. Food and water prior to travel?
2. Tranquilizing?
3. Where do I bring my pet to vienna airport?
4. Where do they travel on the plane?
5. Should I treat my pet to a big meal before the flight?
6. Is there anything I can do to help make the flight more comfortable for my cat/dog?
7. At what age can a puppy/kitten fly overseas?
8. Where do I pick up my pet at the destination aiport?
9. Payment?
10. How are pets handled during transits?

Food and water prior to travel?

No feeding or watering at least 4 hours prior to collection. We recommend that your pets travel on an empty stomach to avoid vomiting or soiling their box.
We supply the water containers used in the travel kennel right before departure.
For international destinations when animals are in transit, they will be transferred to the animal transit facility to be fed and watered between connecting flights.
Many of the International Airports have separate kennel areas where animals are taken out of the boxes during the transit.

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Tranquilizing?

Please note that we do not accept tranquilized animals!
All the latest medical studies show that sedation causes far more trouble than it is worth.
please see details at: www.ipata.com
 

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Where do I bring my pet to vienna airport?

Meeting point is at Air Cargo Center, Werkstättenstraße, entrance # 10
driving instruction from/to vienna: Google maps link or Google maps link2
A4 - use the exit “vienna airport”
where the road splits into arrival and departure there is another exit to the right CARGO follow the signs along the parking deck to the Air Cargo Center.
(do not stop at door B10)
if you still have problems to find us just call on our mobile +43 676 7715229

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Where do they travel on the plane?

Animals travel in a compartment which is usually at the rear of the plane.
This is a ventilated cargo hold of the aircraft pressurized and heated in exactly the same way as the passenger cabin.
Live animals always have first priority and won’t get loaded with other baggage or cargo.

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Should I treat my pet to a big meal before the flight?

To avoid travel sickness, we recommend no feeding at least six hours before arrival at the airport but you can give water at any time.

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Is there anything I can do to help make the flight more comfortable for my cat/dog?

There are a few things that can be done.
It is a good idea to get your travel crate well in advance and put it somewhere in your house to get your cat/dog used to it.
You can set up a bed in it and even feed them in it. This helps to reduce the stress of being in the crate during the flight.
You can also get your cat/dog used to meeting lots of different people in order to introduce them to strange noises and new surroundings.

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At what age can a puppy/kitten fly overseas?

Generally a puppy or kitten is able to fly at the age of 8 weeks depending on destination and airline.(austrian airlines 8 weeks - lufthansa,airfrance-klm 12 weeks etc...)
Some countries will not allow a puppy or kitten to travel on it's mothers rabies vaccination record.
In this case the animal may not travel until it is old enough to have its own rabies vaccination.
We highly recommend to contact us and check well in advance for the particular requirements of your destination country and airline of choice.

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Where do I pick up my pet at the destination aiport?

Live animals are always handled in the cargo section of the airport.
Quote your airwaybill number to the handling agent and your pet will be handed over to you once it has been customs cleared and examined by the local state vet.
In the case of countries where quarantine applies you are not allowed not collect your pet.
This is done by an approved animal transport company in the destination country.
They transport the pets directly to the quarantine facility on your behalf.
There may occure live animal handling charges at the destination airport.
These fees vary and are depending on the airport and the airline.

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Payment?

We can only accept payment in cash on the day of departure or bank transfer minimum three days prior departure, please note that we do not accept credit cards and cheques.

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How are pets handled during transits?

With animal lounges and animal transit facilities open 24/7 at the world's major international airports, the pet who requires a transfer during its journey is cared for between flights by dedicated animal care professionals who understand the needs of the relocating animal.
The scheduled stops are for the comfort of the pet, allowing to give food & water, clean the kennel, etc.

Any more questions?
Please check www.ipata.com or contact us directly at animalsfirst@aon.at

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